461 E Pike Street
Morrow, OH 45152
9am - 5pm EST
Mon - Thurs
support@hbnaturals.com 513.274.2110

Frequently Asked Questions

What is the value of having a cut-off at the end of the month versus 30 days after a person enters the Powerline?
The cut-off is done at the close of the month so that active orders are compressed up to maximize Matrix Bonus earnings.
What happens after people are compressed back into their Enroller's holding tank?
They can then be placed back into the enroller's organization where they will once again be part of the Powerline. The enroller can place them anywhere in their organization they want, and on either the enroller's left or right leg. It does not matter what leg they were placed on prior to being compressed back to the holding tank.
How do we get people back into the Powerline for a second or third round?
Inactive members will be placed back into their Enroller's holding tank on the 1st of each month. The Enroller can then immediately placed them back into the Powerline from his or her back office.
How soon should I place someone in the Powerline after they register?
We recommend that you place people immediately into the Powerline so that they can have the benefit of having others placed under them.
What is the difference between PSV and PV?
PSV is Personal Sales Volume. It includes your personal purchases and the purchases of personally enrolled customers, both retail and wholesale, during their first 30 days.

PV is Personal Volume. It includes personal purchases plus the purchases of personally enrolled retail customers.
Can you clarify what is needed to have an active account and not be compressed out of the Powerline?
To be active an account needs to have 25 Personal Sale Volume (PSV).

PSV is the total of your purchases and the purchases of personally enrolled customers in the previous 30 days. A customer is defined as someone who places an order and has not sold to someone else.

For example, you have a free account. You enroll Sally who thinks she wants to build a business. Sally will be a wholesale customer until she sells to someone else. Her purchases count to qualify her Enroller's account as active until either she A) has been a member for longer than 30 days or B) enrolls/sells to others and becomes a Consultant.
Can you explain what 25 PSV qualifies a person for versus the 50 PV and 100 PV to collect commissions from the Binary and from the $1.00 Matrix Bonus?
25 PSV
  • qualifies your account as active
  • qualifies you to earn the 20% Customer Sales Bonus
  • qualifies you to earn 4% Binary Team Cycle Bonuses

50 PV
  • qualifies your account for all of the above PLUS
  • qualifies you to earn the $1.00 Matrix Bonus on every 50 point order below you regardless of who placed them there or on what leg they are placed.
  • qualifies you to earn 8% Binary Team Cycle Bonuses

100 PV
  • qualifies your account for all of the above PLUS
  • qualifies you to earn the $400 STAR Bonus
  • qualifies you to earn 12% Binary Team Cycle Bonuses
  • qualifies you to earn Binary Team Cycle Match Bonuses
  • qualifies you to earn Rank Advancement Bonuses
Should everyone put one on their strong leg and then place everyone else on their weak leg?
We recommend that everyone build outside left and outside right, equally. Building this way maximizes both your Binary and Matrix Bonuses and increases your earning potential on matching bonuses.

Also, it will potentially increase the speed at which you rank advance as you need personally enrolled Executives on both your left and right side.
Does the Binary volume empty or zero out at the end of the month?
As long as you remain active with at least 25 PSV every 30 days, the sales volume in your organization will continue to accumulate until you are eligible to earn commissions. It's like a savings account that keeps on accumulating.

If your account is inactive at the close of the month your accumulated volume will be reset to zero and you will be placed back into your enrollers holder tank. The active members below you will be compressed up above you.
Do you offer free shipping?
Our shipping rates are listed below.

  • $5.95 US Flat Rate
  • $9.95 International Flat Rate
  • Free Shipping on US Order over $100.00
To what countries do you ship?
We currently ship to the following countries:

  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Bahama
  • Barbados
  • Belaurus
  • Belgium
  • Belize
  • Bermuda
  • Bonaire
  • Brazil
  • British Virgin Islands
  • Bulgaria
  • Canada
  • Cayman Islands
  • Chile
  • Costa Rica
  • Cuba
  • Curacao
  • Czech Republic
  • Denmark
  • Dominica
  • Dominican Republic
  • Egypt
  • El Salvador
  • Estonia
  • Fiji
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guyana
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Mexico
  • Monaco
  • Morocco
  • Myanmar (Burma)
  • Nepal
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Panama
  • Papua New Guinea
  • Peru
  • Philippine
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Repulic of Korea
  • Romania
  • Russia
  • Samoa
  • Saudia Arabia
  • Scotland
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Spain
  • Sri Lanka
  • St Kitts & Nevis
  • St Lucia
  • St Maarten
  • St Vincent and the Grenadines
  • Sweden
  • Switzerland
  • Trinidad
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela
  • Vietnam
  • Virgin Islands
I have a free account and have not ordered anything but I shared my web site with a friend who signed up and ordered a bag of BODY. She says she's going to share with a lot of people. I don't understand how I earned a Customer Sales Bonus when I haven't purchased anything myself.
When you sell product to someone else, retail or wholesale, their purchases count towards your Personal Sales Volume (PSV) for active status, rank qualification, the Customer Sales Bonus, and Binary earnings during their first 30 days or until they sell to others.

Our Products Are Guaranteed To Always Be

HBN Products Are Organic


HBN Products Are Plant-Based


HBN Products Are Gluten-Free


HBN Products Are Non-GMO


HBN Products Are Dairy-Free


HBN Products Are Cruelty-Free